Refund & Returns Policy — PureMomCare

💖 Customer Satisfaction Is Our Priority

At PureMomCare, we always try to provide high-quality mother & baby care products with the best shopping experience.
If you face any issue with your order, we are here to help.

Please read our Refund & Returns Policy carefully before placing an order.

📦 Return Eligibility

You may request a return or exchange if:

✔️ You received a damaged product
✔️ You received the wrong product
✔️ The product has a manufacturing defect
✔️ The item is missing from your order

To be eligible for a return:

  • The product must be unused
  • The product must be in original packaging
  • Return request must be made within 3 days of delivery

❌ Non-Returnable Items

For hygiene and safety reasons, some products cannot be returned once opened or used, including:

  • Breast pumps
  • Feeding bottles
  • Nipple products
  • Breast pads
  • Milk storage bags
  • Baby hygiene items
  • Personal care products

Used or damaged products caused by customers are not eligible for return or refund.

🔄 Exchange Policy

If you receive:

  • a wrong item
  • damaged item
  • defective product

We will arrange a replacement or exchange based on product availability.

💰 Refund Policy

Refunds are applicable only when:

  • Replacement is unavailable
  • Order cannot be fulfilled
  • Product issue is verified by our support team

Approved refunds are processed within 5–10 working days.

Refund method may vary depending on the payment method used during purchase.

🚚 Return Shipping

  • If the issue is from our side, PureMomCare will bear the return shipping cost.
  • If the customer changes their mind after ordering, return shipping costs must be covered by the customer.

📸 Proof Requirement

For return or refund requests, customers may need to provide:

  • Product photos
  • Packaging photos
  • Order details
  • Unboxing video (recommended)

This helps us verify the issue quickly.

❌ Order Cancellation

Orders may be cancelled before shipment confirmation.

Once an order has been shipped, cancellation may not be possible.

📞 Need Help?

For any return, exchange, or refund request, please contact us:

📱 Phone / WhatsApp: 
📧 Email: 
🌐 Website: https://puremomcare.com

💕 PureMomCare

Care For Mom, Love For Baby

Because every baby deserves pure care ❤️